Service Level Agreements
Concept AV can offer a modular SLA package based on your business needs, only paying for the services you want. These carter for small deployments, all the way through to onsite technicians. Our experienced account managers will review each of the modules with our clients and produce a customized solution based on this review. Our ticketing system includes a mobile app for technicians to update tickets status and add notes and photos directly from site, so the tickets are constantly up to date.
- Service desk, a web portal to view or raise tickets/requests
- Onsite support
- Preventative maintenance, regular visual and operative tests
- Training services
- Remote access
- Monthly reporting
- 24/7 coverage
- VC software and hardware warranty
FREE Callout for 30 Days
Concept AV provides a comprehensive Post Sale support system that includes a Free callout for 30 days after commissioning. Concept AV also offers a fast response repair and maintenance service, and maintains a comprehensive access to inventory of parts and accessories.
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A Wide Range of Training Services
Concept AV provides a wide range of courses on all types of interactive audiovisual equipment. Concept AV’s training courses are designed to give you complete confidence and competence in the av equipment we have provided and how it integrates with other systems.
Concept AV’s training can also cover areas such as:
- How to use Microsoft Office with an interactive display
- How to operate Apple TV
- How to use the Android device provided with Promethean Panels
Subject themed AV Training
Concept AV also run themed workshops covering subjects such as Maths, Science, Literacy etc.
All training attendees are provided with a comprehensive manuals that include easy to follow step-by-step instructions.